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Inspire steps and challenges not showing in the app

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‎09-22-2020 14:09 - last edited on ‎09-24-2020 14:00 by

‎09-22-2020 14:09 - last edited on ‎09-24-2020 14:00 by

When I go to the app, it shows calories not steps.  And none of my challenges are showing up.  

 

 

Moderator edit: subject for clarity 

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‎09-24-2020 13:59 - last edited on ‎10-14-2024 04:02 by Fitbit Moderator

‎09-24-2020 13:59 - last edited on ‎10-14-2024 04:02 by Fitbit Moderator

Welcome to the Fitbit Community, @CarolJohnson11.

I am sorry to hear your app is showing only your calories and you don't see your steps or challenges. I am glad to assist you with this. I recommend confirming if your device is paired to your Fitbit account by doing the following:

  1. Tap the Today tab, and tap your profile picture.
  2. If you don't see any device paired, tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue. 

You can find the steps to add tiles on your Fitbit app dashboard at How do I add, remove, or rearrange tiles on my Fitbit app dashboard?

For more information about challenges, see What should I know about Fitbit challenges?

Keep me posted on the outcome. I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-28-2023 15:39

In response to LiliyaFitbit

‎03-28-2023 15:39

didnt work

 

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‎03-29-2023 07:17 - last edited on ‎10-14-2024 04:02 by Fitbit Moderator

In response to basiab

‎03-29-2023 07:17 - last edited on ‎10-14-2024 04:02 by Fitbit Moderator

Hi @basiab. Welcome to the forums.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day.

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