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Inspire stopped recording steps and battery drain

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‎06-07-2022 16:15 - last edited on ‎06-07-2022 18:27 by Fitbit Moderator

‎06-07-2022 16:15 - last edited on ‎06-07-2022 18:27 by Fitbit Moderator

For several months, on occasion, my Fitbit Inspire stops recording steps. I can get it to start recording  again.  Today It stopped recording earlier in the day.  I turned it off and back on and got it to record steps again.  This evening, I just happened to see an email that my battery was very low.  I plugged it in to charge and saw it was at 5%.  It was fully charged last night!  I have never had it drain that quickly. Is it getting to be time for a new one?

 

Moderator edit: updated subject for clarity

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‎06-07-2022 18:27

‎06-07-2022 18:27

Welcome to the Fitbit Community, @hmr24.

 

Thank you for informing us about the issues you experienced with your Fitbit Inspire and for the troubleshooting steps you’ve performed.

 

To extend your Fitbit device's battery life, we recommend following these instructions.

 

If after restarting your Inspire you continue having difficulties with the battery life or the step tracking, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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