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Inspire stopped tracking my exercises

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‎09-04-2023 20:38 - last edited on ‎09-05-2023 03:54 by Fitbit Moderator

‎09-04-2023 20:38 - last edited on ‎09-05-2023 03:54 by Fitbit Moderator

Device is tracking steps but not logging them as exercise. I have over 5 million steps which previously were auto detected as exercise, but today’s 9k steps didn’t registered. I did all the troubleshooting: restarted the device 6x, deleted and reinstall the App 3x, restarted my iphone 4x and resync everything, 9k steps still not considered as exercise.

Looking at the forums seems like this is an issue for as far back as 2017 and it persists. Why is this bug not fixed?

I spent an entire hour troubleshooting. Ready to throw this out and just get the new Apple Watch when it comes out. So frustrating.

Moderator Edit: Clarified subject

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‎09-05-2023 03:56

‎09-05-2023 03:56

Hi there, @HaleyWebb. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Inspire before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎09-05-2023 05:11 - last edited on ‎09-05-2023 10:51 by Fitbit Moderator

In response to MarreFitbit

‎09-05-2023 05:11 - last edited on ‎09-05-2023 10:51 by Fitbit Moderator

I did contact and your colleague said I did everything I can but they are unable to advise how to get it to log my steps as exercise for yesterday. Said it should work for today. Hopefully that is true. I had a verse 5 for a year and it was not working properly so I threw it out and went back to my old Inspire.

why does the company not address bugs that go back to 2017 and continue to be a source of frustration for customers. 
Google bought Fitbit just for the tech to develop the google watch. They  dont care about fitbit which is what it feels like.

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The Fitbit app discontinued Challenges & Adventures and support for Open Groups on March 27 as the integration with Google continues. Those “legacy” features are said to have limited use and no updates in quite some time.

 

 

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