Inspire stopped tracking my sleep data since the end of May

[Sara-J-Gower]

My inspire hasn't tracked my sleep since the end of May now. Doesn't make a difference whether I have it on my wrist or clip. I've restarted it numerous times, but nothing I do seems to make it work. It tracks steps & GPS etc all fine (it had been tracking my sleep okay too, but just not the past few months). Never had this issue with my old Flex. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sara-J-Gower. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire. I understand where your concern is coming from. 

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern.

Hope this helps. 

[Sara-J-Gower]

Hi,

I have an Inspire, so it doesn't track my heart rate.

I don't want to have to use that function. I want the automatic function to work as it did before perfectly. 

It doesn't track for any length, not even 6-8 hours now.

It hasn't been tracking on full charge even.

So it must be another scenario then? 

[Nurserachit]

Mine has stopped recording any or all of my sleep data. Really bummed.

[devonnejoy]

My Inspire 2 has stopped tracking my sleep this week.  I only purchased it last March, so I have not had it even a year yet.  It seems I am replacing my Fitbits every year or so, which doesn't seem to make them a very cost effective tracker.  I have tried resetting it more than once, uninstalling the app and reinstalling it and still nothing.  It still tracks my steps, and heart rate, but does not give me my sleep information which is really what I use it for the most.