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Inspire stopped working after swimming

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‎06-13-2021 21:14 - last edited on ‎06-14-2021 11:38 by

‎06-13-2021 21:14 - last edited on ‎06-14-2021 11:38 by

I earned a FitBit through my Humana 360 program  in November 2020. Today I went for a swim, it was supposed to be waterproof up to 50m. And it has stopped working, it is in rice now, with no luck yet. Fitbit, what are my options? I loved your products and partnership with Humana, but can’t earn points if I can’t track my steps. I’m saving up for a Sense! Please help!

 

 

Moderator edit: subject for clarity 

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‎06-14-2021 11:37

In response to LBLEDDY

‎06-14-2021 11:37

Welcome to the Fitbit Community, @LBLEDDY.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend following our complete troubleshooting instructions including a restart in Why isn't my Fitbit device's battery charging? If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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‎06-13-2021 21:17

‎06-13-2021 21:17

Correction it is an Inspire 2

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‎06-14-2021 11:37

In response to LBLEDDY

‎06-14-2021 11:37

Welcome to the Fitbit Community, @LBLEDDY.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend following our complete troubleshooting instructions including a restart in Why isn't my Fitbit device's battery charging? If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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