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Inspire stuck on "To start, download the Fitbit app"

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‎11-28-2021 06:09 - last edited on ‎12-11-2021 07:45 by Fitbit Moderator

‎11-28-2021 06:09 - last edited on ‎12-11-2021 07:45 by Fitbit Moderator

I have a new Samsung A32 running Android version 11. I installed the Fitbit app and did everything I did on my old phone. When I try to pair my Fitbit on Bluetooth it says that I need to have the app installed to pair. The app is installed......I am confused. I've been searching forums and can't seem to come up with an answer. My Fitbit is also not restarting each day, now it says I've taken over 24,000 steps today. LOL

 

Moderator Edit: Clarified subject

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‎11-30-2021 13:15

‎11-30-2021 13:15

Welcome to the Fitbit Community, @jmacsar.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend following our troubleshooting instructions in Why won't my Fitbit device sync?

 

Hope this helps. 

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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‎11-30-2021 17:14

In response to GraceGFitbit

‎11-30-2021 17:14

Yes, I've tried all of those steps already. 

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