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I got my Inspire in the mail today. I finally got it connected to the app, but the display won't change from one line. Just a random white line running across the screen. It does nothing. Clicking the button changes nothing. Deleting and re-adding the Inspire does nothing. I've read other forum posts about the white line, and the common answer is to download the update...but it says the Inspire is up to date.
Okay, I restarted it...but then it froze on the fitbit.com/setup display. So I removed the Inspire from my account and re-added it. And it froze again with a white line. And it still tells me that it doesn't need an update.
I am having the very same problem. I got my Inspire in the mail today and I am having a really hard time to set it up. There is a white line across the screen that will not go away to set it up properly!
I also received mine today. Same setup steps with the same results you've gotten. Fully charged. Up to date. Synced a moment ag according to the app. But I only see a flat white line. Pressing the button, holding the button down, swiping the screen, tapping the screen, and plugging it back in all do nothing.
Hello,I was trying to set it up with my laptop and finding that it was syncing. I have switched to using my cell phone and it seems to be working. Currently at 74% downloaded. Hopefully, this will work! My battery is completely full as well. Hope that helps.
Then, I logged in on my phone's Fitbit app, and added my new Inpire HR device to that account. When I did that, I was prompted first to Update Fitbit on my phone. That started a 30 minute update process. I left my Fitbit next to my phone and went to bed. In the morning, the watch had updated, the clock face was showing, and everything appeared to respond.
My friend bought one from FITBIT and it wouldn't work doing everything in the manual. She called Fitbit support they had her try a few things and when it wouldn't work, they decided to send her a new one. She threw the other one in the garbage. I tried getting it to work on my laptop and it wouldn't I then tried to put mine back into my account and I couldn't get it to re-add through the dashboard. Did it through my phone app. Fitbit App for windows 10 and Windows 7 is broken and broken bad. Their support people need to know what they are doing. We are in Canada so don't know if it is just a Canada issue or an everywhere issue.
