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Inspire undercounting steps and not tracking exercises

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‎04-27-2021 06:55 - last edited on ‎04-28-2021 11:37 by

‎04-27-2021 06:55 - last edited on ‎04-28-2021 11:37 by

I recently lost my Fitbit Inspire and purchased a new one. I noticed that the same walk I was talking every day was now A LOT less steps. I did the 100 step count and it was repeatedly only tracking 60 to 70 instead of 100 steps. I looked at the exercise log and it just stopped tracking exercise 3 days ago. I also can't get it to reset. I plug it into the computer, see it is charging, hold the button for 5 seconds and nothing. I'm not sure what else to try?

 

 

Moderator edit: subject for clarity 

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‎04-28-2021 11:36

‎04-28-2021 11:36

It’s good to see you in the community, @julieinspire.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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