Inspire will NOT stay connected or receive notifications

[tjmamabear1]

Someone please help.  Have tried all suggested remedies and NOTHING is working.  My daughter’s inspire will not stay connected to her IPhone 7 and she cannot receive notifications...we’ve tried restarting the phone, the Fitbit, “forgotten the device” uninstalled and reinstalled, etc.  Other forums recommended going into the Bluetooth settings, selecting the device and then choose the option to “share system notifications”...problem is - that option doesn’t show up in her settings - I suspect this may be the problem.  Can anyone offer any other suggestions? 

[tjmamabear1]

Should have also added we just also did the latest IOS update (13) as well but the problem was happening before the update 

[NellyG]

Hi @tjmamabear1  I dont know what was happening before the update, but there are known kssues SINCE the update. Fitbit engineers are working on it. Keep an eye on THIS post for updates. 

[tjmamabear1]

Thank you for this - obviously we’re not the only ones dealing with this -
sooo frustrating though.

[bjr70]

I am having the same issues on Android. I'm on a Motorola G7 on Android Pie. It's a mess. I've tried all the suggested fixes and nothing has worked. 

[chiQ]

Is it disconnecting in both the Settings app and the Fitbit app, or just the Fitbit app? My Fitbit app (reinstalled seven times over the last two days) keeps telling me I can't sync' or change watch faces because it's not connected, yet the Settings app Bluetooth screen shows it as connected. Very irritating! Hoping Fitbit can sort it out soon 🙂

[tjmamabear1]

So our connection issue appears to just be in the settings app - not the Fitbit.  When she checks her sleep, steps etc she can get that info - but it is constantly disconnecting from her phone so no notifications are coming through when she gets a text or call.  Hoping they get this fixed and do an update very soon because it’s super frustrating- we have two other Fitbit devices in the house and both of those had to have settings reconfigured after the update but once we did they are both working the way they should be - just not this one 

[AlvaroFitbit]

Hi everyone,  sorry to hear about your connections issues and for the delay in my reply. 

As @NellyG mentioned, this issue is being investigated by the team and some of you have already troubleshooting the issue. If you haven't tried please give the following instructions a chance:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.