help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire will not track exercise nor will it remind you to get your 250 steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2022 12:47

‎02-01-2022 12:47

Fitbit Programmers,

 

I have an Inspire running version Fit OS 33.20001.88.11  Model FB412

I am running the fitbit app on my IPhone 12 with a software version of iOS15.3 (19A346)

I used to run on a iPhone 6 until this past week so the many quirks I had discovered, I attributed to the old phone.  Now I have a new phone with the new iOS - So here are my grievances:

 

My fitbit will no longer automatically track my exercise.  If I put in manually that I walked from 4:20 for 5 minutes and walked 200 steps it counts that as exercise and highlights that I exercised this week but the 75 minutes on my treadmill where I walked 6,000+ steps it does not count.  (really?!?!?)  The fitbit counts those 75 minutes as active minutes but not as exercise (what?!?!)  

 

Also my fitbit will no longer remind me that I have not completed my 250 steps this hour.  So if I am on the computer and have forgotten to get up and walk around, you no longer remind me.  I really don't like this.  It did work before my phone got too old - now with the new phone, it no longer works.

 

I have been a fitbit user since 2014 way back in the days when you used a dongle on a Flex..

 

If there is anymore information you need from me, please let me know and I will be happy to give it to you.  Otherwise please fix these errors.  

 

Thank You, 

Darlene Benoit

 

 

 

 

 

 

 

 

 

 

 

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-01-2022 12:52

‎02-01-2022 12:52

I’ve found this today. Tried everything to get it to record my 2 walks as exercise sessions. It know I’ve done them as it’s counted in active minutes, but won’t update as exercise sessions. 

Best Answer