Inspire will pair but not connect during setup

[OlwenR]

I previously had the app and inspire working perfectly. It stopped syncing last night and I have deleted the app and reinstalled, turned Bluetooth off and on, rebooted the phone and inspire, tried with and without WiFi, made sure inspire is on charge and still the setup  won’t complete. It’s paired and it I get “Found it!” but then it just loops and the code never appears.  This is the worst fitbit I have owned and I am seriously considering taking my loyalty away from fitbit. 

Can anyone help please?

[Julia_G]

In future, if your Fitbit stops syncing please don’t ever delete it from your account.  I know this information won’t help you now, but I begin with it because so many people do that and it just makes things worse...  There are much better ways to solve sync problems!

Okay, but we are where we are.  Your Inspire is no longer attached to your account, you are trying to set it up and you can’t get the code.

My advice is to try to start again from a completely clean set up.  I know you have taken all these steps before, but if you don’t get everything wiped from the start it may not be a completely clean install.

First make sure your phone and the Fitbit are the only Bluetooth items around.  If you also have an iPad etc, turn off the Bluetooth and move it out of range.

Next go to your phone’s bluetooth settings (not the Fitbit app) and see if your Inspire is listed there.  If it is delete/ forget it and then, once it is gone, turn off the Bluetooth, wait a moment or two and then turn it on,

Next log out of your Fitbit app (make sure you know the email address and password), wait a moment or two and log back in.  

Finally, plug your Fitbit in to charge and press the button for at least 5 seconds - it may take longer - until you get the set up screen.

Now go to your app, choose your account icon (that’s the small person icon top right) and on the next screen scroll down to + set up a device.  Choose your Inspire, and hopefully! this time it will work.

Let us know how it goes.  If it doesn’t work, please post again.

Welcome to the forums!

[OlwenR]

Thank you, that has worked. I followed guidance posted so perhaps an FAQ advising people not to remove would be a good idea.

Thank you for your help and clear instruction.

[Julia_G]

@OlwenR I am so glad that worked for you!

I don’t know why Fitbit recommends removing the device.  It is really a bad idea.  They used to recommend a different process.  I suppose they gave up because it sounds more complicated (though it really isn’t).

Instead of removing your Fitbit from your account, what you should ALWAYS do instead is to set it up as a replacement device.  This will often fix sync problems but you don’t have the issue of being unable to add it back, because if it fails your Fitbit is still attached the the account.  The instructions are:

Click on your account page (that’s the small person icon top left).

On the account screen choose + set up a device.  From the dropdown list choose the Fitbit you have.  You will get an alert: “You already have X (your Fitbit) connected to your account.  Do you want to replace it? “ Confirm that you do and continue following instructions. 

That’s much safer - and worth trying again if you have another issue.  Syncing problems are not uncommon, and actually usually resolve themselves, but sometimes yiu want it to sync when you want it to sync!  So I understand the frustration.

[OlwenR]

Thank you - it’s really helpful advice and will certainly prevent and future adult tantrums! 😊