Inspire won't change screens.

[Megareader]

• My Inspire HR won't change screens with a tap or a swipe.  Reset, changed clock face, drained battery.  Nothing has fixed the problem.

[RicardoFitbit]

Hi @Megareader, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[DVKemp]

I am having the same problem...I have tried everything. Were you able to get a solution?

[kunyop]

Same problem here. The screen keeps flickering up and down to different menus and no response when touching the screen. Reset does not fix the problem.

[RicardoFitbit]

Hello @DVKemp and @kunyop, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting on this thread. First, please try our restart process and if the issue persists, change the clock face of your devices following the steps that are specified on: How do I change the clock face on my Fitbit device?

I'll be here if further assistance is needed.

[cjbear]

I tried these recommendations multiple times and my screen still will not
change beyond the clock. When I restarted it the screen would show the
smiley face but it never vibrated. It keeps a charge and logs my steps but
nothing on the screen.  It has also stopped tracking the details on my sleep.

[Megareader]

Nothing worked on mine either.  It was still under warranty so they sent a new one.  Just the unit itself without the band.

[cjbear]

I tried these recommendations multiple times and my screen still will not change beyond the clock. When I restarted it the screen would show the smiley face but it never vibrated. It keeps a charge and logs my steps but nothing on the screen.  It has also stopped tracking the details on my sleep.  What else can I try?

[carolyngw]

I am having the same problem. My fitbit is still recording all details but the screen only shows the clock and the time spent exercising. I have tried the suggestions that have been made but nothing is working. 

[Megareader]

My Fitbit was still under warranty and was replaced. Sorry I can't be of
more assistance.

[Bill422]

How do you change the time of day. Mine is seven hours off.