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Inspire won't connect with my phone properly

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‎12-29-2020 10:39 - last edited on ‎12-30-2020 04:55 by Fitbit Moderator

‎12-29-2020 10:39 - last edited on ‎12-30-2020 04:55 by Fitbit Moderator

I got an Inspire from my girlfriend for my birthday this year and I'm having nothing but trouble with it. Can't seem to set it up as it loses Bluetooth connection to my phone even though they couldn't be any closer. I've tried all the troubleshooting approaches and still not luck. When it sets up there's the line on the tracker screen and the percentage is going up and then it stops with a cross in a circle comes on the screen. Such a shame there are so many other people having issues as well. Please Fitbit, fix our problems. Using an Honor 8s.

 

 

Moderator edit: updated subject for clarity

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‎12-30-2020 04:55 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

‎12-30-2020 04:55 - last edited on ‎02-12-2025 11:44 by Fitbit Moderator

Hi @JohnScofield, welcome to our Fitbit Community. Regarding the connection issues that your Fitbit Inspire has experienced with your phone, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

JuanJo | Community Moderator

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