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Inspire won't stay connected to my iPhone or iPad

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Why do I have to constantly have to reset the sync feature—multiple times a day.  I’m using Apple cell phone and iPad.  Thanks.

 

Moderator Edit: Clarified subject

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Hi there, @Enolan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Inspire automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

As a friendly reminder, please note that you can use both, your iPhone and iPad. However, if you want to sync your Inspire with these two devices simultaneously, is very important to turn off the Bluetooth on one device when you want to sync with the other.

Bear in mind that your Inspire can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Inspire is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

For more information, see How do I set up my Fitbit device? and/or How do Fitbit devices sync their data? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there, @Enolan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Inspire automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

As a friendly reminder, please note that you can use both, your iPhone and iPad. However, if you want to sync your Inspire with these two devices simultaneously, is very important to turn off the Bluetooth on one device when you want to sync with the other.

Bear in mind that your Inspire can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Inspire is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

For more information, see How do I set up my Fitbit device? and/or How do Fitbit devices sync their data? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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