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Inspire won't sync and shows a bar across the screen

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I tried getting mine to work, I got as far as the upload but then the watch had a bar across [note: watch came from being repair so do I uninstall the software? Thanks & God Bless.

 

 

Moderator edit: subject for clarity 

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Welcome to the Fitbit Community, @bob7732.

I appreciate your participation in the Forums and sharing your concern about your Fitbit Inspire not syncing. Thank you for providing the additional details, I understand your concern and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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