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Inspire won't sync water, sleep or workouts.

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‎11-07-2020 21:30 - last edited on ‎11-16-2020 15:55 by Fitbit Moderator

‎11-07-2020 21:30 - last edited on ‎11-16-2020 15:55 by Fitbit Moderator

I've been having problems with my Fitbit Inspire not showing my daily workouts and syncing my water intake, sleep or my daily workouts. This seemed to happen right after I updated my Fitbit. Should I take it back or not. I have a 2 year warranty on it and I have only had it for a little over a year?

 

Moderator Edit: Clarified subject

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‎11-16-2020 15:55 - edited ‎11-16-2020 15:56

‎11-16-2020 15:55 - edited ‎11-16-2020 15:56

Hello @Bunny4995, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Inspire, try the below steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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