Inspire won't sync with my iPhone properly

[248000Sg]

The data from my aspire doesn’t  sync to my iPhone unless I have a strong WiFi connection and also the circular data that is transferred to my iPhone ( % of the 10000 step ) doesn’t work anymore.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @248000Sg, welcome to our Fitbit Community. Regarding the syncing issue that your Fitbit Inspire has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. After this, monitor your Fitbit Inspire and see if the issue gets fixed.

Keep me posted on the outcome.

[248000Sg]

I tried turning off the Bluetooth, didn’t help my syncing issue

[JuanJoFitbit]

Hi @248000Sg, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[DMCrake]

Try rebooting the Inspire, reboot your phone, then delete and reinstall the Fitbit app. That seems to have worked for me. However, if it happens again, I’m going shopping for a non-Fitbit tracker.

[248000Sg]

I don’t know how to reboot my Inspire, but did reboot my iPhone and deleted the app and reinstalled the app on my iPhone. Didn’t work so far

Sent from my iPhone

[DMCrake]

On the Inspire, swipe down to/tap on settings. Swipe up to reboot, tap on reboot. Inspire should automatically shut down and restart. Hope this helps. 🤞🏻

[JuanJoFitbit]

Hi @248000Sg, you can also check out the restart steps listed in this help article. I'll be around in case the issue persists after trying the recommended steps by @DMCrake and me.

Thank you so much for your help my friend @DMCrake.

See you guys around.