Inspire won’t track sleep

[amandaf]

I have the regular inspire and mine hasn’t tracked a single night of sleep since July. Customer service has been complete nonsense. How is there no fix or update in almost 5 months??? They answer with one sentence, but sorry to buy a product that isn’t exactly cheap and not have one of its function work for that long is unacceptable.

Moderator edit: format

[JuanJoFitbit]

Hi @amandaf, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Inspire hasn't tracked your sleep data at all. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Our team is actively working on a fix in order to have this issue fixed soon. Once a solution is available, we'll make sure to post it on the Community. We really appreciate your patience and feedback since this helps us to keep improving.

I'll be around if any question arises.

[amandaf]

Do you people ever have a different answer? How do you not have a fix for 5 months????

[Lizzy500]

Mine stopped working after 9 days dont even know how to stich watch on and off really disappointed as its what l use most