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Inspire won't track steps

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‎08-04-2020 14:05

‎08-04-2020 14:05

hey all can anyone help bought new insprie last night installed app etc had in today and hasn't tracked my steps just my calories what am I doing wrong 🙃 

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‎08-05-2020 10:50

‎08-05-2020 10:50

Hello @Max81, welcome to the Fitbit Community forums. 

 

Thank you for sharing that you've been having trouble with your Inspire that is not tracking your steps. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know about te outcome. 

Davide | Italian and English Community Moderator, Fitbit


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‎08-06-2020 09:27

In response to DavideFitbit

‎08-06-2020 09:27

I am having the same issue I finally got it to sync and everything is working except tracking my steps and active exercise etc. 

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‎08-07-2020 06:01

In response to Healthymomma05

‎08-07-2020 06:01

Hi @Healthymomma05, welcome to the Community forums! 

 

Thank you for confirming that your Inspire device is syncing properly and that you're still having trouble to track your steps. 

 

Before considering other options, could you please confirm if you already tried to restart the device following the steps listed in this article? 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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