Inspire won't turn on or charge

[Fakin2024]

I left my Inspire unused for several months, now it only flashes on briefly when I connect it to the charger.

I have removed old data, and tried restarting it to which it seemed to respond. But now, it does not even respond when I tap it or press the button though it is connected to the charger.

Checked it on the app and it keeps saying the battery is 91%

What can I do to get it working again? 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Fakin2024!

From what you reported, There's a chance that the battery in your Inspire 3 is deeply discharged. Please make sure that it is connected to a reliable power source and that the charging contacts on your Inspire 3 and it's charger are clean. For more on that, please follow the link below. Then give it a few hours to get charged again.

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

[MarreFitbit · Accepted solution]

Hi there, @Fakin2024. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire is still unresponsive. We're here to help! 

I agree with @Talahthas, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Inspire.. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Regarding the battery level on the Fitbit app, please note note that it updates every time you sync. That means that if your watch hasn't synced yet, your app will still show the battery percentage of the last sync. 

Once you charge your watch make sure to sync and you'll see that the percentage on your Inspire will match with the one on your Fitbit app.

I've moved your post to the Other Inspire Trackers board for organization purposes. 

[Fakin2024]

Thank you, will try that. It's not an Inspire 3 though, it's just Inspire.

[Fakin2024]

Thank you so much for your insight and help. I will do just that.

[Talahthas]

You're welcome, @Fakin2024, we're always here trying to help.

[Fakin2024]

Thank you Talahtias, I will try that.