Inspire won't turn on

[Dawnwriting1]

My fitbit inspire is having some issues. This morning it wouldn’t scroll and now it won’t even turn on. With both problems, I tried reseting the device and charging it but it wouldn’t work. The screen won’t turn on and it won’t even vibrate when connected to the charger.  I rarely shower with it on, and if I get anyone water between the screen case and device I clean it when I notice. I’ve only had this device since January 2020 so its not old. I’ve tried multiple different usb port and to clean the charging cord and connectors with rubbing alcohol. It shouldn’t be the battery life because it was at 94% this morning. 

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Dawnwriting1.

I am sorry to hear your Fitbit Inspire wouldn’t scroll and now it won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.

[CB5_FIT]

Hello, I am trying to reach for assistance about my inspire hr Fitbit. Last night it was working perfectly and put it to charge. Now this morning I try to put it on, it does not turn on at all and my app cannot see it either. I also tried to restarted but no luck. 

thanks.

[LiliyaFitbit]

Welcome to the Fitbit Community, @CB5_FIT.

Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.