The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
My inspire hr has been working just fine for like a month now all of the sudden it won’t turn on. I’ve had it plugged in charging all day. The charging port/ charger is clean. It will just vibrate and sometime show the smiley face but that’s it. I also tried the 5 second holding tip, doesn’t phase it. It still won’t work. Also my phone can’t seem to find it now.
I had the same problem and also tried to do the 5 second restart. That didn't work. So, I just got off the phone with Fitbit and they recommended cleaning the charging prongs and the watch (charging area) with rubbing alcohol and a cotton swab. Then I plugged it back in and tried an 8-10 second restart (hold button in for 8-10 seconds). This time it worked and I saw the smiley face. Hope that helps!
I've tried all of the recommended solutions. My Fitbit HR won't turn on. Last week it still had the smiley face showing up and I would attempt to restart. It no longer has the smiley face or anything it's totally dead despite being in the charger. This is very disappointing. I've only had it since December (4 months). What's next for us customers who have spent a pretty penny for a product that doesn't last even 4 months?
Yes I have had my Fitbit Inspire for about two months and it would work fine everyday. But when I charged it last night and tried to turn it on this morning it wouldn’t come on. Can someone help me with this issue? I have held down the power button still with no luck.
I know this sounds weird but mine dose this and the way I always fix it is to go into your app and remove the inspire from your account then re add it. Works every time for me. Good luck 🍀
Hi, this has also happened to my daughters Fitbit inspire. It was fine until 3 days ago, it will just not turn on. I have tried the reset suggestion in the earlier comments but it won’t work. Could you please advise ? Thanks for your assistance. Christine .
Go into your app that your inspire is connected to and un install it. Then re install the inspire to your device. It might take a few tries but it should work.
I am having the same problem with my inspire hr. I have charged it and it will not turn on. Before it worked fine but the last few days before it wont charge the display went black and nothing would show up. Now it wont even light up or charge.
Thank you for your post. I was ready to throw it away, but I decided to look in the Community Discussion. As you stated, I changed my clock face and voila, it worked!
Hi! My Fitbit inspire is doing similar things. It died on me about 3 days ago and I left it on charge. I grabbed it and put it on my wrist like normal but it didn't vibrate or light up. I figured I didn't have it plugged in correctly and put it back on the charger. The second day I log onto my app (Fitbit was still charging in another room) and the app and Fitbit had synced that morning saying it was at 100% charge. When I went to get it, again the screen was completely black. No vibrations no nothing. Please help!
Go into your app and remove your inspire from your app. Don’t delete the app just remove the Fitbit and then re add it about an hour later. It might take a few tries but it will work eventually. 🥰
I’m having the same exact issue except mine won’t even vibrate or show the smiley face. It’s not a low battery issue. It’s been charging and I did exactly what some of the Fitbit consultants said to do. Very frustrating.
I can’t change the clock face because the Fitbit won’t turn on. And I reinstalled the app, nothing happened because it can’t connect to the Fitbit since it won’t turn on.
