Inspire won't turn on

[annasui10]

Last night my Inspire was perfectly alright, I charge it before I went to bed then after 2hrs when I checked it if its fully charged no light coming out in the screen,so I tried to restarted it (put back on the charge and press the button for 5sec) but nothing happening I cant see the smile face in it...usually when u put the inspire in the cable charging it will vibrate means it's working now it wont vibrate....so pls help me to solve this problem. Thanks 

Moderator edit: updated subject for clarity

[NellyG]

Hi @annasui10 I have flagged a moderator to come and help you

[MarreFitbit]

Welcome to the Community Forums @annasui10! Thanks for troubleshooting your Inspire prior to contacting us.

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community Forums.

Hi @NellyG, thanks for your help and flagging the post. 

[annasui10]

Thank you😊 I chatted with the fitbit support and they opened case for it after doing all the help they suggested, so I'm just waiting for the reply from technical support.

[annasui10]

Thanks for replying, yup, just waiting for them to contact me, I hope it will be fix soon.

[annasui10]

Update! They decided to send me a replacement for my fitbit inspire  and I just received it today...🤗 thanks