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Inspire won't turn on

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‎10-07-2020 15:41 - last edited on ‎10-13-2020 15:31 by Fitbit Moderator

‎10-07-2020 15:41 - last edited on ‎10-13-2020 15:31 by Fitbit Moderator

Hello, I received my fitbit 3 days ago and it wont charge.  The USB is good, I've tried several suggestions from the forum. .  The film was removed when I opened it.  When I check on it after 4plus hours each time there is the smiley face, the logo and scrolling  visit. fitbit.com/setup.  I have.  It says no battery but has all my info: steps, water etc.  Any help would be appreciated as I have started a healthy lifestyle and this is a tool I need.  Thanks!

 

Moderator Edit: Clarified subject

Moderator Edit: Label

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4 REPLIES 4

‎10-07-2020 18:17

‎10-07-2020 18:17

@Lynda101, which Fitbit device do you have?

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‎10-10-2020 18:10

In response to USAF-Larry

‎10-10-2020 18:10

Has this unknown tracker been setup to your Fitbit account? If so what does the Fitbit app show the level at. 

Some trackers will not display the battery level until the firmware has been installed. 

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‎10-11-2020 10:04

In response to Rich_Laue

‎10-11-2020 10:04

Tracking information registers to my phone.  Battery level is 1% for days now.  It says cannot complete because battery level has to be at 50%

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‎10-13-2020 15:31

In response to Lynda101

‎10-13-2020 15:31

Hi @Lynda101, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

@USAF-Larry @Rich_Laue Thanks for your help!

 

I'll be here if you need anything else.

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