help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-14-2020 13:47 - last edited on ‎11-15-2020 18:58 by

‎11-14-2020 13:47 - last edited on ‎11-15-2020 18:58 by

My Fitbit Inspire suddenly stopped working this afternoon.  It was working fine this morning and most of the day.  Just looked to check the time and there is nothing.  It is less than a year old. I have tried all of the suggestions to try and restart it and nothing is working.  Is it still under warranty?  Can I get a replacement?  Thanks for your help!

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-15-2020 03:34

‎11-15-2020 03:34

It’s still in warranty as it is less than a year old. The thing that I would do is contact Fitbit and ask them for a replacement

Best Answer
0 Votes

‎11-15-2020 18:58

In response to Fitjogger

‎11-15-2020 18:58

Welcome to the Fitbit Community, @lkaem @Fitjogger.

 

@lkaem I am sorry to hear your Fitbit Inspire stopped working and won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. You can take a look at this page for more information about the warranty policy.

 

@Fitjogger I appreciate your participation in the Forums and efforts to help other users. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes