help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

InspireHR display goes black and it stops counting steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-29-2020 14:37

‎02-29-2020 14:37

I bought my Inspire HR last Christmas and about 6 weeks ago it started malfunctioning. The display goes black. When it is working it stops counting my steps if I check it. I reached out to Fitbit before about this problem and they suggested I reset my Inspire by holding down the button on the side. The first time it happened the reset worked. The display went black again today 02/29/20 but the reset is not working. Then Fitbit said to switch my dominant hand setting and see if that helped it calculate my steps. Not sure how that's going to help if my Fitbit is not counting my steps to begin with. Can @Fitbit help me, what should I do?

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-01-2020 10:57 - last edited on ‎01-22-2025 06:14 by Fitbit Moderator

‎03-01-2020 10:57 - last edited on ‎01-22-2025 06:14 by Fitbit Moderator

@VannessaCG A warm welcome to our Community!

Let me help you with your Inspire HR getting stuck and not counting steps and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes