help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

InspireHR not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-21-2022 02:29

‎09-21-2022 02:29

My InspireHR shows the exclamation mark when low battery but doesn't charge when connected to its charger. Tried a couple of chargers but same thing. I attach, unattach and repeat dozens of times with occasional success and the resulting % charging image. Coming to the end of its lifespan?? 

Best Answer
Labels:
6 REPLIES 6

‎10-06-2022 18:37

‎10-06-2022 18:37

@Joe1968 , A warm welcome to the Community! Thank you for your efforts. 

 

If you haven't done so , please have a look at this: Why isn't my Fitbit device's battery charging?

You'll find some additional tips, that you can try.

Hope it helps. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎10-09-2022 10:55

In response to JuanFitbit

‎10-09-2022 10:55

That article is no use to me. It has become increasingly more difficult to get the device to see the charger and today I cannot get it to respond to the charger at all.

 

Best Answer

‎10-09-2022 14:38

‎10-09-2022 14:38

My Inspire HR is doing something similar. The charger is fine but I have to keep moving the Fitbit sensors to get it to charge. Strangely it only started after an update.

I upgraded to the Versa 4 for a few days but that was a terrible watch which has now been returned.

Best Answer

‎10-09-2022 18:36

In response to Red1993

‎10-09-2022 18:36

@JDHav @Red1993 Thank you for your messages and further information. 

 

If you need to move the tracker in the charging cable to start charging, mostly it means that the contacts on the tracker are not aligned with the ones on the charging cable or that there is a loose contact. 

 

Have you verified that the contacts on the Inspire HR and charging cable are not damaged or dirty. 

Try cleaning them with a clean dry q-tip.

If the situation persists, please contact our Support team, so that they get a closer look at your cases. 

Here you'll find our contact options. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎10-09-2022 19:30

In response to JuanFitbit

‎10-09-2022 19:30

Plugging the USB into a different source seems to have helped, somehow. Where it was worked for several years, so I’m not convinced yet, but we’ll see. The problem is that it is not where I can see it now, and I forgot to put it back on.

Sent from my iPad
Best Answer
0 Votes

‎11-01-2022 09:37

‎11-01-2022 09:37

My inspire HR was very cranky to charge and I tried several chargers, in the wall and on my computer. I wiped the back with an alcohol swab (and did the same to the charger). This time, though, I had a toothpick nearby and used it to poke the swab to the charging contacts and really get in there. The swab came back with a black spot on it. I did this to the other ports on the back, which also came back black. To my joy, when I put it on my charger, it started charging! I'm hoping this trick will let me get a couple more months out of it (bought mine March 2019).

 

Hope this helps!

Best Answer