InspireHR receives some data from app, does not send, touch screen occasional responds, battery ick

[PatD1]

My daughter bought me the HR Inspire on April 14th of this year, and gave it to me around Mother's day. I've been using the fitbit everyday. I took a shower recently and now I am having issues

1. Battery life is suffering, it is losing it's charge rather quickly and went from 85% to 75% in about an hour with no one using it.
2. There is moisture inside the screen
3. The fitbit will receive SOME data from the phone app on my Apple phone (like calls)
4. The fitbit is NOT sending data to the phone app
5. The phone app IS receiving updates from the Web page dashboard (made updates to profile image and it updated very quickly)
6. The touch screen occasionally is not working/responding
7. Isn't always turning on. Turned it off after charging it and turned it back on and I got no response. After trying a few more times I got a digital smile on the fitbit screen, then nothing. A few more tries restarting and it finally started working again
8. Randomly turning itself off
9. The fitbit will disconnect itself from even receiving anything. I would try to reset the bluetooth connection but the fitbit is not turning back on.

What has been tried

1. Drying it out in rice - no go, still have moisture
2. Turning off the Phone app and starting it back up/updating it
3. looking through the settings on the app and the dashboard
4. Turned off the fitbit and turned it back on
5. tried turning it on multiple times after it turned off without intervention - turned on once, hasn't turned back on the second time it turned off. Pressed the activity button on the side quickly a few times and even held it down for about 5 to 6 seconds and still no activity on the device.
6. looking at the community - no help could be quickly found.
7. We don't use Twitter, so trying to live chat with help is next to impossible

What can we do? I love this and I want to continue using it, but it's not working. Now it's not even turning on. What's the next steps?

[AlvaroFitbit]

@PatD1 Welcome to the Fitbit Community!

Really happy to hear that you enjoy using your Fitbit Inspire HR and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. You don't need to use twitter, actually the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[PatD1]

Thank you. I was able to get the assistance I needed and we are set for a replacement.

Have a great day!

[AlvaroFitbit]

@PatD1 great to know that our Support team was able to help you with your issue. Also thank you for letting us know here as it may help other members in the same situation. Hopefully you will be back on track in no time.

Happy stepping.

[PatD1]

My fitbit was defective, I was supposed to receive a new one, but they closed the case as they said I did not contact them soon enough. With supply chain issues I felt I would just be patient.  I am not happy to have a product that is only 6 months old that stopped working after 3 months

[PatD1]

You still have NOT sent the replacement. I waited 7 weeks and have not received replacement. When I tried to contact you, the number is out of service and you have closed the case. 

[Odyssey13]

Hi @PatD1  when you last posted, it was being taken care of. Did you need to send your Fitbit back to them? What happened? The more you can explain, the better they can understand the situation.