Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

It just keeps getting worse

Replies are disabled for this topic. Start a new one or visit our Help Center.

Well, I'm trying my weekly call to so called customer support. First, is

the hold music intended to make you not want to stay on hold or is it just me?

Okay, got through to an advocate, gave her the case number and started re-explaining everything for the 5th time. Line goes dead. Waited for the call back that didn't come. 

Called again, same terrible music (I use that term very loosely.) This time I got someone that ran me through things on the watch, the app, and my phone. Would have been nice if one of the other 5 advocates would have taken the time to do so. I don't know if it's fixed the issues yet as I deleted the watch and have to start over for sleep, readiness, and health metrics and see if it starts to track them but at least something was tried. 

What's wrong with these pictures? No sleep yet it shows two weeks worth, not correctly, but two weeks worth.

 

Screenshot_20220727-120709.jpg

 

 

Screenshot_20220727-120727.jpgScreenshot_20220727-120736.jpg

Best Answer
0 Votes
1 REPLY 1

All unsynced data is lost if you removed your Fitbit from your account.

 

That's what you did, correct?

Best Answer
0 Votes