Just bought an Inspire HR and can't get it to restart

[AstrosFan]

Just bought an Inspire HR tonight.  I started to add this Fitbit to my wife's account and it seemed to start the process.  When I plugged it in, it had the smiley face and was at 42% battery strength.  It took about 40 minutes to update the watch and let me know it was ready to start.  Upon trying to add the devise, it took a couple of my answers but wouldn't go any farther.  I can't get the watch to turn on and the restart instructions aren't effective.  Customer Service is closed until the morning.  Any ideas?

[YojanaFitbit · Accepted solution]

How you doing my friend @AstrosFan? Welcome! 😀

It's great to see that you're using the new Inspire HR. Thanks for sharing all those details on your post and for trying to restart your Fitbit to help the issues that you were having when trying to update it. We strive for excellent customer service, and customer satisfaction remains our number one goal. I've checked with our Support Team and apparently you have a case open for this issue. But in case that you need further assistance with your Inspire HR, please let me know so I can reopen the case for you.

I'll be looking forward to your new comments.