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LEDs for HR not working on Inspire 2

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‎01-11-2024 20:19 - last edited on ‎01-12-2024 07:24 by Fitbit Moderator

‎01-11-2024 20:19 - last edited on ‎01-12-2024 07:24 by Fitbit Moderator

My inspire is no longer tracking HR. From what I have read I checked my green LEDs and they are not lighting up anymore. Is there anyway to fix this?

 

Moderator edit: clarified subject.

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‎01-12-2024 07:10 - edited ‎01-12-2024 07:24

‎01-12-2024 07:10 - edited ‎01-12-2024 07:24

Hi @Kelsrebs28. Welcome to the forums. 

Thank you for taking the time to share with me this experience with Inspire 2. I am sorry to hear about the situation.

Before considering other options, I'd suggest confirming that the device is not "On clip mode".

Note that when Inspire 2 is set to "On Clip mode", certain features are turned off, including heart-rate tracking, automatic exercise tracking, and Active Zone Minutes.

To check this, squeeze your Inspire 2 (I.e activate the haptic “buttons”) and that should bring up the settings menu.  Tap and scroll to find On clip/ on wrist and make sure that On wrist is activated.  That should turn heart rate back on.

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