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Lap splits sometimes not showing on account

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‎04-10-2020 21:27 - last edited on ‎04-29-2020 11:25 by Fitbit Moderator

‎04-10-2020 21:27 - last edited on ‎04-29-2020 11:25 by Fitbit Moderator

On my runs, some runs will show my 1km split when I look back at them and some dont. Why do they not show my splits every time?

 

 

Moderator edit: updated subject for clarity

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‎04-29-2020 11:52

‎04-29-2020 11:52

@PS92 Thanks for being part of our Community! Sorry for the delay in my reply.

 

Let me help you with the run splits not showing. How are you recording these activities? You will get splits if you use the GPS on your phone, this feature is called Connected GPS. Could you share screenshot of the activities that are missing this information? Still you can try logging out from the app, restart your phone and log back in. After this see how the data displays after recording a new activity.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-29-2020 08:47

In response to AlvaroFitbit

‎08-29-2020 08:47

I’m also experiencing this issue. GPS on phone and Fitbit (always), so my distance, pace, time, HR and steps tracked but laps plus map no longer displayed.

 

i have followed your instructions but still no joy.

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