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Livongo and Inspire hr not connecting

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‎08-30-2019 15:45 - last edited on ‎08-31-2019 19:29 by Fitbit Moderator

‎08-30-2019 15:45 - last edited on ‎08-31-2019 19:29 by Fitbit Moderator

Livongo states to turn on the activity and exercise permission. I go to do that and can't find where in the app that is in inspire hr. When I tap on connect it goes to info on how to do it but won't let me connect. Livongo is my diabetic meter and I would like to have them connecting if at all possible.

 

Moderator edit: Updated subject for clarity 

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‎08-31-2019 19:28

‎08-31-2019 19:28

A warm welcome to the Community @Syndilu6293. Thanks for the details mentioned. 

 

I would like you to make sure you're following these steps to connect both: 

 

  1. Log in to your account on the app or website of a company that offers Fitbit integration, such as MyFitnessPal, Endomondo, or Runkeeper.
  2. Find the section for connecting another account. This section is often called "Apps" or "Connect."
  3. Follow the on-screen instructions and log in to your Fitbit account when prompted.

Fitbit has an open API, you might want to ask Livongo further instructions on how to connect them if the procedure above doesn't work. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-05-2019 15:16

‎09-05-2019 15:16

I use mine for my diabetes also.  Customer service told me they were having issues and to please be patient. I want my money back, I can't wait anymore.  Going to try another brand.

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