help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Losing steps overnight on friends area on the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-15-2020 09:18 - last edited on ‎04-30-2020 08:26 by Fitbit Moderator

‎04-15-2020 09:18 - last edited on ‎04-30-2020 08:26 by Fitbit Moderator

Hello, I'm leading a walking team at my company and some team members have reported to me that their step total is lower first thing in the morning than it was the night before.  One example from someone with Inspire HR had 58,087 at bedtime last night and 50,339 when she woke up today.  These are the totals she sees from her "Friends" feed.  Are they 7 day averages?  I haven't been able to explain.  Thank you so much for your help.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-30-2020 08:25

‎04-30-2020 08:25

@Mahoneyl28 Thanks for being part of our Community! Sorry for the delay in my reply.

 

Let me help you with your with your friends leader board. You are correct the leader board shows the last 7 days step average between friends so it gets updated daily. This is to encourage a friendly and constant competition among users. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes