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Lost 18000 steps on inspire hr after syncing to app

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‎03-24-2019 21:02

‎03-24-2019 21:02

I went hiking today, Fitbit logged over 18,000 steps.  Synced to the Fitbit app, it flashed with the 18,000+ steps, confetti and all and then changed my step count to 1074 in the app and on the device.  Yet the distance is still recorded as 7+ miles.  Is there a way to get those steps back?  Where did they go?!  

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4 REPLIES 4

‎03-25-2019 15:49

‎03-25-2019 15:49

Hi @Scubydewgirl, nice to see you here again.

 

Thanks for reaching out, it sounds odd that your steps vanished from your Dashboard but you're still checking the distance information. I appreciate the details on your post, I'll do our best to help you out with this. By any chance, did you manually log an exercise or any other activity? Or do you have another Fitbit device linked to your Fitbit account?

 

Please check this information and keep me posted. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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‎03-25-2019 17:29

In response to YojanaFitbit

‎03-25-2019 17:29

Hi Yojana,

 

Thanks for getting back back to me.  I didn’t manually log anything.  I do have 2 other fitbits attached to that account though.  I swap them out as the battery dies.  This happened to me the last time I went hiking too on the Alta HR and I thought I imagined it.  I’m guessing now it’s overwriting my steps with the smaller amount on the Fitbit that was sitting there charging?  So they don’t just add all the steps together?  

I usually forget to sync and do it at work (far away from the other 2 at home charging) but after hiking I was excited to sync to see how I fared against my friends! 

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‎07-07-2019 00:21

In response to Scubydewgirl

‎07-07-2019 00:21

 I’ve been experiencing the same thing.... and for the last few days it’s been happening. Most recently 6000 down to 3000.... not as dramatic as 18,000 but just as annoying.... I know the Fitbit is sound... but the app seems to erase all you’ve done! Please fix as you shouldn’t have to re-log everything manually every day - not helpful for challanges at all!

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‎09-14-2019 19:18

‎09-14-2019 19:18

The same happened to me tonight. I logged over 13,800 steps today on my Fitbit inspire HR then when I synced to the app it dropped my steps to 12,921. Not cool. Please let me know what can be done to fix this. 

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