Lost Inspire 2

[cea583]

Hello,

I lost my Inspire 2, but it continues to show tracking. I don't know if someone found it and that's why it's tracking. How can I disconnect the device? It's not showing in my list of devices connected to Bluetooth. Do I just forget about it? I didn't have email or text setup on it. Thank you for your help. 

[FatimaFitbit]

Hi there @cea583!

A warm welcome to the Fitbit app!

I'm sorry to hear that you lost your Inspire 2. 

Is it possible that you have MobileTrack activated? That could be the reason why you see data tracked in the Fitbit app, since your phone works through this function to measure your steps. 

I suggest you follow the tips from this article: What should I do if I lose my Fitbit device? 

[cea583]

Hello,

Thank you so much for your welcome and reply. I checked the information in
the link. The last time it tracked steps was May 26. I lost it the middle
of April. I thought it might be in my car so I tried syncing and using
Bluetooth Finder, but without success. I didn't have a Tile on it.

Thank you for your help and I hope you have a wonderful day.

CEA

[FatimaFitbit]

Hi there @cea583!

Thank you so much for your answer and for trying to follow the suggestions.

I'm really sorry to hear, that you couldn't find your Inspire 2.

I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

[cea583]

I submitted the form about 3 hours ago, but each time I tried to reply to let you know I received an error message. 

[FatimaFitbit]

Hi there @cea583!

Thank you for your answer and for submitting the form.

I've checked with support and it looks like they responded to you. Have you checked your spam or junk inbox?

The Fitbit Community is always available to you.

[cea583]

Hi,

Support did reach out to me, but wasn't able to provide a solution. 

Thank you so much for your help and follow-up. I really appreciate it. I hope you are having a great day.