Lost Inspire due to wristband

[HSinno]

I have lost my Fitbit due to the wristband not being secure enough.  Who the hell designs them?  I noticed a few times if it caught the end of the strap on something, like when doing daily chores like shopping, cleaning or whatever, it became dislodged but those times I was lucky and spotted it.  I bought it last year in lockdown to keep me fit from John Lewis for £69.  Not cheap in my view, and the least they could have done is made a wristband that secured properly with a band across to keep it safe.  Has anyone else found them to be an issue? Is there a proper complaint form?  Also hate companies that don't provide an e-mail address to raise issue with.  

Moderator edit: updated subject for clarity. 

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US is the way to reach support.

[HSinno]

Thanks for replying but which is best option when i click onto it to contact them about this issue. I am not on twitter. More to the point, will they be bothered i have lost it.Sent from my Galaxy

[Odyssey13]

They don't have email support, so that link is what we have. You could check with your credit card or Paypal account used to purchase the Fitbit. Sometimes they have a warranty on it you're not aware of.