help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost all my data for last 2 months

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2019 08:39

‎06-03-2019 08:39

Hi,

I tried syncing my fitbit couple of days back, only to end up losing all the data for last 2 months. The communities I was part of, does not show up either. The data is not showing up on the phone nor on my fitbit profile over the internet.

 

Would anyone be knowing the reason for this?

 

Thank you in advance.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-03-2019 10:08

‎06-03-2019 10:08

The simplest explanation would be if you accidentally used a different account.  Make sure you are using the same email/account as you were previously.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎06-03-2019 10:59

In response to JohnnyRow

‎06-03-2019 10:59

@JohnnyRow wrote:

The simplest explanation would be if you accidentally used a different account.  Make sure you are using the same email/account as you were previously.

Thank you for that JohnnyRow, but I have been using the same email id since the beginning. I just had a chat conversation with a Fitbit Executive and was told that this issue is being faced by many users. And that they are working to fix it soon. Cant do much about it but wait. 🙂

Best Answer
0 Votes