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Lost data after getting new phone

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‎12-24-2019 05:06

‎12-24-2019 05:06

I’ve been using Fitbit for years and after setting up my Inspire HR on my new phone I’ve lost the last 2 years of data.   How can I get this back ?  I’m using same email address i had on the old phone.  Thanks!

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‎12-25-2019 09:22

‎12-25-2019 09:22

@Jeanbean7 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your missing data. The data is saved on the Fitbit servers so changing phone will not affect this. It is most likely that you used a different email address. Check your other email addresses to see if you have any Fitbit emails like weekly reports and use that email address to log into your account.

 

Let me know how it goes.

Alvaro | Community Moderator

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