Low battery message/email while battery life is okay

[Phad]

Why do I keep getting a low battery message when my battery is not low?  It was at 65% the first time and now  at 48%.

Moderator edit: Subject for clarity

[Phad]

Nice to know thanks

[AlpineL]

Thanks x 1,000,000!

Sent from my iPhone

[rsaugust]

it’s unbelievable how bad their tech support is

[RedDelicious109]

I've been getting the same thing.

[SantaFeKate]

Same problem with Fitbit Inspire. I get almost daily email messages telling me my battery is low when it isn't.

[YojanaFitbit]

Hi @Phad @TerryJB @Clegsr @Fostersf5250 @KMCassaday @BBurgDave @Nutbrook @Drags @Mesonoxian47 @Weekimbo97 @Kerri1207 @TMB-MN @AlpineL @rsaugust @RedDelicious109 and @SantaFeKate.

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[KMCassaday]

Just received a low battery email at around 15%, which is great. Looks like it’s been fixed. Thanks Fitbit.

Sent from my iPad

[Phad]

Thanks for letting me know.  I will turn my notifications back on!

[Themoo1]

Same with me