Maps do not show up in App or Web - ios

[SunsetRunner]

My Inspire HR do not always (mostly not) show Maps (GPS) either in Fitbit App or Web when I have set a Walking exercise. I have checked the Locations Services on my iPhone and it is set on Always. It is connected to Bluetooth as well. Please advise.

[YojanaFitbit]

Hi @SunsetRunner nice to see you around, welcome to the Community Forums. Thanks for reporting the issues with your activities using Connected GPS.

 You did a great job checking the Location Services. Please restart your phone and check that you've followed the suggested steps here: How do I use the Fitbit app to capture GPS data?

What model of phone are you using? 

There are a few reasons why GPS might not connect. Review the information below, then check the requirements and troubleshooting steps.

1. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your device’s or phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're underground or due to another reason—GPS won't work. 
2. Confirm that GPS is enabled on your device. For more information, see How do I turn on GPS for an exercise on my Fitbit device?
3. For connected GPS, turn off Wi-Fi on your phone so that your phone doesn’t try to connect to available networks along your route. 
4. For connected GPS, verify the following requirements; then try the troubleshooting steps if necessary.

REQUIREMENTS

1. Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings. 
2. Your phone is within 30 feet of your device.
3. Your device can sync with your phone. For more information, see How do Fitbit devices sync their data?
4. Your phone can identify your location and can track your location. For more information, see How do I allow the Fitbit app to use my phone's GPS sensors?
5. (Android only) The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?

TROUBLESHOOTING STEPS

1. Force quit, and reopen the Fitbit app to refresh the connection with your device. If GPS won’t connect, try step 2.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. If GPS still won’t connect, try step 3.
3. Restart your phone.

Let me know if you have questions about this.

[SunsetRunner]

Thanks for the information. I have done most of the suggested tasks.

I have an iPhone 6 with the latest ios.

The only thing I have not done is to turn off the WiFi.

Another thing I thought of was: I live in an apartment downtown but with lot of free space (park) outside my house, so the GPS should work. If I turn On or Off the exercise (walk/run) and the GPS function on the iPhone is not connected to the "world" at just that moment when I turn On/Off on my Inspire HR the whole "map" will not be registered? However, the data is there for the run... but no map.

Please advise

// Rolf

[SunsetRunner]

Hi,

after some empirical research I came up with the following solution tio have your Fitbit application show maps from your exercise:

1. Have the Fitbit app running on your iPhone
2. choose the exercise of your choice
3. wait until the Fitbit devise connects via Bluetooth to your iPhone
4. Start the exercise on your Fitbit as soon as it shows that it is connected.
5. Off you go on your exercise 🙂

Cheers

// Rolf