Messages no longer appearing on Inspire HR

[Loriljf]

When I first got my inspire hr all my text messages, messenger messages and WhatsApp messages came through on my fitbit. Now my texts and iMessages no longer come through.

i notice also that the screen has lost sensitivity to the touchscreen and I often can’t change the screen or scroll through the options.

any ideas how I can fix these things?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Loriljf It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR not getting messages and the screen issues you are having. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. You can find troubleshooting instructions here.

The restart should also help with the screen issues.

Let me know how it goes.

[Loriljf]

I did the restart and deleted all my Bluetooth connections but it’s still the same. I’m not able to scroll through the options on the screen either. 

[AlvaroFitbit]

@Loriljf thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.