Missing stats after update and call notifications are not working

[felicity1169]

After updating my fitbit inspire HR I am missing stats on my Inspire. I used to have Sleep, water, weight, and period screens and now they are not there.

Edit: I also noticed I am not getting notifications sent to my fitbit

Moderator edit: Subject for clarity

[YojanaFitbit]

Hi @felicity1169 nice to see you around. Thanks for reporting that you're Fitbit Inspire HR is not showing all your stats in Today.

You can try the next steps to troubleshoot this and the notifications issues too:

1. Force quit the App and turn off your phone
2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
3. Open the Bluetooth Setting on your phone and delete Fitbit Inspire HR from there too
4. Reboot Bluetooth to make sure your Fitbit is not there
5. Restart your tracker  a couple of times and Access back to Fitbit App > Account to set up your Fitbit tracker back
6. Turn on notifications

In case of having an Android phone, also check your phone Permissions and leave location on to keep syncing with your phone, for more info check those suggestions from @ErickFitbit. 

Hope this helps! 

[felicity1169]

Hi @YojanaFitbit  I already tried that and it did not work. I also tried again after you suggested it and neither problem is fixed. The problem is the actual screens are missing on the Fitbit itself. I can access them in the app and they are updating but the screens for them are completely gone from my Inspire. They are not showing up blank they just don't exist anymore

[felicity1169 · Accepted solution]

I had to clear the user data from my fitbit and then uninstall and reinstall the app.