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Moto g7 and Inspire HR no longer syncing

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‎05-05-2021 14:24 - last edited on ‎05-06-2021 05:09 by Fitbit Moderator

‎05-05-2021 14:24 - last edited on ‎05-06-2021 05:09 by Fitbit Moderator

My moto g7 and my Inspire HR will no longer sync up. I cannot get any of my data from my watch. I have tried everything, updated, restarted, deleted app and reinstalled. The Inspire shows up on my bluetooth on my phone but will not connect with it. This just became an issue in the past month or so. It's worked with my phone without any problems since I got the phone.

Any suggestions?

Was there an update that has now caused this problem?

 

 

Moderator Edit: Clarified subject

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‎05-06-2021 05:11 - last edited on ‎11-28-2024 08:06 by Fitbit Moderator

‎05-06-2021 05:11 - last edited on ‎11-28-2024 08:06 by Fitbit Moderator

@Littledebbie606 It's great to see you in the Community! 

Sorry to hear about this and thank you for troubleshooting this issue. Try refreshing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-06-2021 08:03

In response to AlvaroFitbit

‎05-06-2021 08:03

I have the same issue with my inspire HR and moto g5. I have rebooted the phone and Fitbit, uninstalled and reinstalled the app but they won't sync. I get as far as putting the 4 digit code on the Fitbit into the phone then it just says connecting and it's taking longer than usual before it goes to a cross and nothing happens. The phone and Fitbit must be connecting somehow as it is generating the code.

 

How do I resolve this? I'm currently stuck with a useless Fitbit as the time is wrong on it.

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‎05-06-2021 09:45

In response to ThisIsMe1234567

‎05-06-2021 09:45

If you get any help or figure this out please let me know. I’ve done everything they said to do and the Bluetooth will not even pick up my fitbit to enter a code.

Sent from Mail for Windows 10
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‎05-06-2021 12:14

‎05-06-2021 12:14

Me too, same problem but with Apple. I do everything suggested and it’s the same problem. Sometimes it works but most of the time it doesn’t. 

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