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Motorola won't sync with my new inspire HR

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‎04-15-2019 11:43

‎04-15-2019 11:43

My motorolla won't connect to new Inspire HR, had to chance from charge 2 when strap broke. But cannot get to connect to phone. Worked ok with charge 2. Says there are issues with Bluetooth, have tried turning it on / off and restarting mobile. Have re loaded app. Deleted charge 2. But still no luck had it 10 days now. Not had chance to return to shop.

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‎04-15-2019 12:43 - edited ‎04-15-2019 12:44

‎04-15-2019 12:43 - edited ‎04-15-2019 12:44

Welcome to the forums!

 

Please make sure you have removed the Old device from your Phones Bluetooth settings

 

Edit to add

Also do a restart of the device

Restart

Let us know!

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎08-21-2019 17:11

In response to WendyB

‎08-21-2019 17:11

I have a brand new Fitbit Inspire HR and a 2 month old Motorola G7 phone that was previously linked to a Fitbit Alta. I lost the Alta and decided to try the Inspire HR. It synced right away, vibrates on  notifications, and I receive the first part of texts on the device. I was nervous after reading some of these posts that my Motorola G7 would not be compatible with my new Fitbit but it works fine. I'm very happy! 

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