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My 7 day tracker Inspire HR is not tracking

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‎08-18-2019 09:56

‎08-18-2019 09:56

My 7 day tracker is not tracking the current date and not tracking each day. Any suggestions on how to correct this.

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‎08-19-2019 07:28 - last edited on ‎01-31-2025 12:07 by Fitbit Moderator

‎08-19-2019 07:28 - last edited on ‎01-31-2025 12:07 by Fitbit Moderator

@RFHR, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Inspire HR not recording your activity. Is your device syncing? Could you share a screenshot of what you are seeing on your app? Has this happened before? Can you see other information being updated on the app (steps, distance, etc.)? Which phone are you using? Is it compatible? It does sound as if your device isn't syncing so I suggest you try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

I look forward to your reply.

Alvaro | Community Moderator

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