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My Fitbit App not showing Fitbit Inspire tracked steps

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‎05-18-2020 15:10 - last edited on ‎05-21-2020 08:13 by Fitbit Moderator

‎05-18-2020 15:10 - last edited on ‎05-21-2020 08:13 by Fitbit Moderator

I have a fit bit inspire and the app only tracks my history of calories burned, but not the number of steps taken each day. Does anyone know why?? or how can i change this??

 

 

Moderator edit: updated subject for clarity

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‎05-21-2020 08:15

‎05-21-2020 08:15

@LFL716 Thanks for stopping by! Sorry for the delay in my reply.

 

Let me help you with your Fitbit app not showing steps tracked by your Inspire HR. It sounds as if your tracker syncing with your account. Which phone are you using? 

You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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