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My Fitbit Inspire HR turns itself off unexpectedly

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‎05-16-2020 03:02 - last edited on ‎05-19-2020 09:37 by Fitbit Moderator

‎05-16-2020 03:02 - last edited on ‎05-19-2020 09:37 by Fitbit Moderator

My Fitbit watch (Inspire HR) turns itself off unexpectedly even though the battery is full and it is difficult to turn on the watch, the watch does not restart easily. The clock software and phone software are up to date

 

 

Moderator edit: updated subject for clarity

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‎05-19-2020 09:41

‎05-19-2020 09:41

@AnVo1 Thanks for joining us! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR turning off unexpectedly. This is odd and not a normal behavior. I am not sure if this may be related to the battery or the display so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

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