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My Fitbit Inspire Hr screen won't come on after swimming. It loses a charge very quickly.

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‎09-10-2020 18:38

‎09-10-2020 18:38

I have swim in this watch many times but on Monday I went swimming and the face quit lighting up and now it won't hold a charge. I've tried resetting it and that isn't fixing it the screen appears to be damaged.

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‎09-12-2020 02:26

‎09-12-2020 02:26

Hi @Cupcakewright You will need to contact Customer Support and jope they can help you.

Fitbit Support  

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Helen | Western Australia

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‎09-15-2020 04:19

In response to NellyG

‎09-15-2020 04:19

Hi @Cupcakewright, welcome to our Fitbit Community. I'm sorry to hear that your Inspire HR won't turn on and the battery drains fast. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help @NellyG.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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