My Fitbit Inspire is not connecting to my phone

[MADMAX777]

My fitbit is not connecting to my phone and when i try to connect it, the bluetooth says that there is a incorrect password or passkey.the time is also not showing properly every 1 day it goes 24 min back. I would like to know that how should I reboot it. I  also tried many ways to reset it but it still doesn't connect.

Moderator Edit: Clarified subject and formatting

[AlvaroFitbit]

@MADMAX777 Welcome to the Fitbit Community!

Let me help you with your Inspire not connecting with your phone and thank you for troubleshooting this issue. The link is handled by the Fitbit app so you can't link them via the bluetooth settings for syncing purposes. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Once it syncs the time should update.

Let me know how it goes.

[hilaryN]

I have a similar problem with my Fitbit Inspire. Since around 6pm last night it has not updated. The time is 5 hours behind my timezone (Pacific). I followed your instructions, and also uninstalled and re-installed the app. Phone Bluetooth does not find the fitbit to pair with. I tried rebooting the fitbit as well. Please advise!

[hilaryN]

I think the fitbit is not sending a bluetooth signal. How do I check that? 1. For example, without the fitbit app, can the watch get its time/timezone by pairing with the phone? 2. Before the syncing failed, the watch was connected to the phone for "SmartLock" so that the phone is unlocked if the watch is nearby. It doesn't do that anymore. Does that mean the watch's bluetooth has failed? 

thank you

Hilary

[MADMAX777]

Whan I try to connect it by Bluetooth it says that there is a incorrect
password or passkey

[tony_s]

Hi did you get a reply / fix for this issue, I have the same problem? thanks

[MADMAX777]

No I didn't get any reply from them
And thanks to know that someone else also as this problem.I even gave them
my phone number to call but nothing happened.